1. Introduction
Welcome to Lumeinas – an online store specializing in handmade candles. By using the website or placing an order, you agree to the following terms and conditions.
2. Provider Information (Impressum according to § 5 TMG)
Lumeinas
Sahel Nagem
Welsestrasse 13, 22547 Hamburg
Email: info@lumeinas.com
Umsatzsteuer-Identifikationsnummer (VAT ID):
As it is a small business, no VAT ID is provided.
Responsible for the content according to § 55 Abs. 2 RStV:
Sahel Nagem
3. Products and Prices
All prices displayed are inclusive of taxes (where applicable), but do not include shipping fees, which are calculated based on the country.
Products are handmade and may vary slightly from one piece to another.
4. Payment
We accept the payment methods listed on the website at checkout.
There is no penalty policy if the customer delays payment, but the order will not be processed until the payment is received.
5. Shipping and Delivery
We ship internationally. Shipping costs vary by country and carrier.
We are not responsible for failed delivery due to incorrect address or the customer not being present at the time of delivery.
5.a Customs and Duties
Please note that customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery to the destination country. These fees are not included in the price of the product or shipping cost and must be paid directly to the customs authorities or carrier.
We have no control over these charges and cannot predict their amount. If you refuse delivery due to customs charges, the customer will be responsible for any return shipping costs.
6. Return Policy
Products can be returned within 15 days from the date of receipt if they are:
Broken or damaged

Different from the order

We do not accept returns after this period or if the product has been used.

7. Warranties
We do not offer long-term warranties on products after 15 days.

We are not liable for damage to the product due to misuse or improper storage.
8. Privacy and Data Protection (GDPR)
We only collect necessary information to fulfill orders and communicate with customers.
We use tools such as Google Analytics and Facebook Pixel for service improvement and retargeting purposes.
Customers may request the deletion of their data at any time via: info@lumeinas.com
9. Cookies and Tracking Tools
We use cookies to improve your experience. By using the site, you consent to our cookie policy.
Cookies can be controlled through your browser settings.
10. Cancellation and Modification
Orders can be cancelled or modified only before shipping. After shipping, orders cannot be modified or cancelled.
11. Intellectual Property
All images and content on the website are the property of Lumeinas and may not be copied or used without written permission.
12. Disclaimer
We are not responsible for any damages resulting from unsafe or improper use of the products.
We are also not liable for any temporary downtime of the website or delays in shipping due to force majeure.
13. Dispute Resolution (ODR)
According to Article 14 of the EU Regulation ODR:
The European Commission provides an online dispute resolution platform:
https://ec.europa.eu/consumers/odr
We are not obliged to participate in consumer arbitration procedures, but we aim to resolve any disputes amicably.

14. Privacy Policy (Datenschutzerklärung)
At Lumeinas, we value your privacy and strive to protect your personal data. Here is how we collect and process your data:
Data Controller:
Lumeinas
Email: info@lumeinas.com
Data Collection Procedures:
We collect your data when you complete an order, or contact us via email or electronic forms.
Use of Data:
To process orders.
To communicate with you regarding products or special offers.
Analysis and Tracking Tools:
We use tools such as Google Analytics and Facebook Pixel to analyze user behavior and improve your experience.
Your Rights:
You can request access to, modification, or deletion of your data at any time.
15. Cookie Consent
🍪 We use cookies to improve the user experience. By continuing to use the site, you consent to the use of cookies. You can control cookie settings through your browser.

16. Agreement to Terms and Conditions
By using the website or completing a purchase, you fully agree to the terms and conditions of Lumeinas.
17. Terms of Use Regarding Content
All content on the website (such as images, texts, videos) is the property of Lumeinas.
No content may be copied, distributed, or used without prior written permission from the rights holder.

18. Disclaimer
We are not responsible for damages that may occur due to improper use of the products.
We are not liable for any website downtime or shipping delays due to circumstances beyond our control.
19. Affiliate Marketing and External Advertising
The website may contain affiliate links or ads from third parties. We collect user data according to our privacy policy.

20. Children’s Privacy (COPPA)
We do not collect personal data from children under the age of 16. If you believe we may have collected unlawful data, please contact us to rectify this issue.